Ordering & Delivery Ordering & Delivery

Have you ever bought animals and plants online?

Before you place an order, let me tell you

· Animals and plants are not standardized and consistent just like people; therefore, it is inevitable that there will be inconsistencies with the illustrations.

Please arrange for timely delivery

You are willing to learn how to keep and create a suitable environment

· Animals and plants will inevitably die and we will arrange a reasonable refund

If you have any questions about buying plants and animals online, you are welcome to visit the store at any time. However, due to cost, the price in the store will be higher than online.

Free shipping

Free shipping on orders over $1000

Exchange/Money-back guarantee

If you meet the conditionsGreenFlowRefund/exchange service available

Pre-sales service

Feel free to contact us for enquiries

Ordering process

GreenFlowWhat is the process of buying plants and animals online?

①

You place an order and pay on the website; payment methods: VISA/Master Card, Payme, FPS

②

The farm selects high-quality organisms
It takes about 7-10 days to arrange and transport

③

Check biological status and notify arrival date in advance

④

Arriving at Kwun Tong store, we will notify customers via WHATSAPP

⑤

Customers can pick up at the store or arrange delivery by different methods (SF Express, Bubing or VAN)

Shipping fee introduction

There are 3 types of transportation, there must be one suitable for you

Store self-pickup

FREE

Please write in the address bar when placing an order
Kwun Tong Pickup

To ensure the condition of the creatures, you must pick up the creatures before 7:30pm on the day of arrival. We are not responsible for any dead or poor condition creatures.

We will notify you of the estimated arrival time one day before delivery.
If you need to arrange delivery temporarily, we will communicate with you about the arrangements and charges.

SF Express

HK$60

or
An order of HK$600 or more
Free shipping

Plants only,
Equipment, landscaping materials

Animals cannot be transported

Remote areas (such as outlying islands,
The Peak, Sai Kung, etc.)
Negotiable

LaLamove / GoGoVan

HK$150

or
An order of HK$1000 or more
Free shipping

Delivery on the arrival day or the next day

Only available at MTR stations
10-15 minutes walk;