aboutGreenFlowWebsite Shopping

You can place an order with peace of mind after reading it!
Q1: How toGreenFlowShopping on the website?

You can browse our website, select your favorite plants or pet products, and add them to your shopping cart.

Once you have made your selections, proceed to the checkout page and enter your shipping address and payment information to complete your order.

Q2: How long does it usually take to receive online shopping

Generally, it takes us 7-10 days to prepare the goods for online shopping, including selecting the goods from high-quality farms and transportation. We will notify you via WhatsApp before the animal goods arrive at the store/delivery.

Q3: When can I enjoy free delivery

You can enjoy free SF Express delivery (except animal products) when you spend $600 or more, and free delivery service for all products when you spend $1000 or more (regardless of the type of product).

Q4: What are the delivery methods Can I pick up goods in the store

You can pick up your order at our Kwun Tong store during business hours, or arrange for delivery via SF Express (for non-animal products) or LalaMove/GoGoVan (for all products). Please refer to the shipping feeOrder Guide.

Q5: How to ensure the safety of products during transportation

We carefully inspect all live products before shipping to ensure they are healthy and meet order requirements. During transportation, we will use appropriate packaging materials to reduce loss and stress, and choose reliable courier services for delivery.

If the species is not suitable for shipment, we will notify you to arrange for delayed delivery or refund.

Q6: What circumstances do not meet the refund scope
  • Due to the special nature of live products, we only guarantee that the products are alive upon delivery. Losses caused by improper breeding are not covered by our guarantee.
  • Please note that live products may experience color changes due to environmental changes during transportation, but will recover as they adapt to the new environment.
Q7: What payment methods can I use

We accept the following payment methods:

  • VISA and Mastercard
  • PayMe（ID: 5217 2219）
  • Fast FPS (ID: 160642617)
  • Bank deposit (Hang Seng Bank My Home Nature Ltd: 390681302883)

For Payme & FPS payment methods, please Whatsapp and send us the screenshot after payment.

Q8: Can it be transported to places outside Hong Kong (such as Taiwan)

Sorry, we only serve the Hong Kong market for now.

Q9: The plant pictures are very beautiful, is it the same when you send them

It is impossible for every plant to be exactly the same, so the one you buy is not the one in the picture. Plants purchased online usually only come with a plastic tray. If you need to repot them, you can visit the store in person.

Q10 Can you provide photos/videos before purchasing

Due to workload, we generally do not provide photos or videos unless:

  • The website only has reference pictures of the color of adults/mature plants, and no actual pictures of juveniles or subadults. In this case, please contact us to provide photos. We will also update the website later.
  • You need to see the color of the fine adult animals, such as: fine brontosaurus, adult seven-color angelfish, fine papaya dog head, etc.
  • Plants whose shapes need to be looked at, such as: fine tuberous plants, bonsai that are photographed one by one, and large plants that are not available on the website.


Our animals and plants are shipped directly from breeding farms and flower nurseries, and we also have dedicated personnel to ensure the health of the species, so please feel free to purchase.

aboutGreenFlow

Let Green Flow In You!
Q1: What exactlyGreenFlowWhat kind of store is it?

GreenFlowIt is a diversified natural brand. We not only sell aquariums, reptiles and exotic plants and maintenance products, we also operate an online store and provide custom landscaping and terrarium services. In addition, we also provide a variety of courses and services for adults and children, schools and businesses.

GreenFlowThere is a lot of work to do, the goal is to ensure that every customer - whether a novice or a professional player, whether it is a first-time player or a person who wants to raise a pig - canGreenFlowFeel confident and supported. Our mission is "Let Green Flow In YouGreenFlowmove".

Q2: GreenFlowWhat are the main products?

We offer a variety of products, including:

- Various tropical plants, succulents, carnivorous plants and rainforest plants, as well as related maintenance products
- RareVampire Crab, tropical fish, ornamental shrimp, crayfish, reptiles and other exotic pets, as well as corresponding breeding products
- Fish tanks, landscaping materials and other accessories and equipment
- A beginner's breeding kit suitable for first-time hobbyists

Q3: GreenFlowWhat is the difference between the website and the store? Why are things more expensive in stores? How to buyGreenFlowproduct?

Due to land issues in Hong Kong, stores are unable to display all online products. If you want to buy a specific product, it is recommended to buy it online first. We know that people may hesitate to buy animals and plants online, so we have after-sales service (of course, we also hope that everyone understands that the animals and plants themselves cannot be exactly the same as in the photos, and that transportation itself will be stressful for the animals and plants, so please place orders with caution).

You can also ask us if it is in stock at our store.

You can purchase our products in the following ways:

- Order from our website for delivery or pick up
- Visit our Kwun Tong store (Address: 172 Wai Yip Street, Kwun Tong)Cantake Factory BuildingRoom C, 14th Floor).

The prices of goods in stores are slightly higher than those online. The prices of goods in stores are slightly higher than those online. This is due to the higher operating costs in stores and because you can choose by yourself. Thank you for your understanding.

Q4: GreenFlowWhat's so special about it?

We are more than just a store, we are:

- A partner dedicated to providing comprehensive pre-sales and after-sales advice
- Provide a variety of courses and workshops to allow people of all ages to experience close contact with nature
- A platform that encourages everyone to raise plants and animals through their own observations and records. We believe that our own personal experience and communication with everyone are more reliable than authoritative sources.

Q5: For those who are raising exotic pets or growing exotic plants for the first time,GreenFlowAny suggestions?

We welcome newcomers to join us! We offer:

- A beginner-friendly breeding kit
- Detailed care guide
- Professional customer support
- It is recommended to start with easier breeds and gradually increase the challenge

Q6: GreenFlowWhere is the store address? What are the opening hours?

Our store address is 14/F C and Rooftop, Kin Tak Industrial Building, 172 Wai Yip Street, Kwun Tong. There are various plants on the rooftop, welcome to visit and buy.

Our opening hours are as follows:

- Monday, Tuesday, Thursday, Friday: 12:00pm to 8:00pm
- Saturday, Sunday and public holidays: 1pm to 7pm
- Wednesday: Closed

Q7: How to get thereGreenFlow?

We are located in Kwun Tong Industrial Area, close to Kwun Tong MTR Station. Detailed transportation guides can be found on our website.

Q8: RecentlyGreenFlowWhat courses or workshops are offered?

GreenFlowA variety of interactive courses are available:

-GreenFlow"Shop Assistant Training Course": More than 100 families have participated since the summer vacation, and it has received rave reviews. This two-hour experience allows children and adults to safely interact with small animals and learn about biology.
- "Building a Home for Small Animals" Workshop: HelpVampire Crab, horned frogs and jumping spiders to design suitable ecological environments. The breeding box is only 20cm long, wide and high, which does not take up much space and allows children to learn responsible care.
- "Plant Killer Rehabilitation Class": Learn plant care techniques and make moss jade/moss bottle art.

All classes are taught by professionals and are suitable for all ages and experience levels. We also provide one-on-one breeding techniques and landscaping guidance services. Please contact us for details.

GreenFlow Landscaping TankQ&A

Q1: What isGreenFlow Landscaping Tank?

GreenFlow Landscaping TankIt is an open ecosystem that integrates aquatic and terrestrial environments. It mimics the balance of nature, integrating fish, plants and other small organisms in a semi-self-sufficient micro-ecosystem. Such systems typically include elements such as streams, lighting, and fog.

Q2: GreenFlow Landscaping TankFeatures?
  • Ecological wonders: the wonders of nature are condensed in a small space
  • Low maintenance: nearly self-sustaining ecosystem
  • A visual feast: landscape design that looks like a living work of art
  • Biodiversity: a colorful micro-ecological world
  • Open design: natural interaction with the surrounding environment
  • Soul Healing: Create an Oasis of Peace in Your Space
Q3: GreenFlow Landscaping TankWhat are the organisms suitable for farming?
  • Fish: Small ornamental fish such as guppies and zebrafish
  • Shrimp: such as cherry shrimp and crystal shrimp
  • Snails: such as apple snails and urinary shrimps
  • Crustaceans: such as brightly coloredVampire Crab
  • Amphibians: such as salamanders (note: tree frogs are not recommended)
  • Plants: aquatic plants, terrestrial plants, mosses, etc.
Q4: GreenFlow Landscaping TankHow much space is needed?

GreenFlow Landscaping TankThe size can be customized according to needs, from small desktop decoration to large floor-standing design. Generally speaking, a minimum size of 30×30×30 cm is recommended to ensure that the organisms have sufficient living space.

Q5: How to maintainGreenFlow Landscaping TankWoolen cloth?

GreenFlow Landscaping TankThe maintenance is relatively simple, you only need to:

  • Add purified water regularly to make up for evaporation losses
  • Prune overgrowth monthly
  • Feeding (if animals are present)
  • Observe and maintain ecological balance
Q6: I always fail in raising fish.GreenFlow Landscaping TankIs it suitable for me?

GreenFlow Landscaping TankVery suitable for beginners. Although it requires some learning and patience, we provide complete setup and maintenance instructions to help you get started on this interesting ecological journey smoothly.

Q7: Fish in a full water aquariumGreenFlow Landscaping TankWhat is the difference?

Compared with full water fish tank,GreenFlow Landscaping Tank:

  • Relatively easy to maintain, less frequent water changes
  • The ecosystem is closer to nature and more stable
  • Can simultaneously raise aquatic, amphibious and some terrestrial species
  • Has higher ornamental value and artistry
  • More interaction with the surrounding environment
Q8: I have children (cats, dogs, and other pets) at home. Can I placeGreenFlow Landscaping Tank?

GreenFlow Landscaping TankIt is an open design, so please be careful about safety: in our experience, children and pets usually will not destroy it as long as they are properly educated.GreenFlow Landscaping Tank. Pets (especially cats) generally don't like water and won't put their paws in it. If you still have concerns, pleaseGreenFlow Landscaping TankPlace out of reach of pets.

Accordion item
Q9: GreenFlow Landscaping TankWill it breed mosquitoes or insects?

Although it is an open design, we have taken into account how to avoid insect breeding:

  • Keep the water surface slightly flowing
  • Add fish and other natural enemies
  • Regular maintenance ensures a clean environment
  • Choosing the right plants can help control insects
Q10: Will the crab escape

Although crabs have the ability to crawl, ourGreenFlow Landscaping TankThe design has taken this into account. The tank wall has been specially treated, and coupled with proper water level and environmental design, the possibility of crabs escaping is greatly reduced. However, we recommend choosing smaller crab species and making sure they have a comfortable habitat in the tank.