Received and Refund Guide Step by Step by Step
Arrange to arrive at the store on time or receive goods at the designated address
Arrange the appropriate environment for animals and plants in advance; if you are not sure, please contact us!
Unbox immediately after receiving the goods
Take photos and VIDEO immediately when you find a problem
Notify us immediately within 6 hours after receipt
Eligible for refundGreenFlowExchange/refund will be arranged
Time and steps to initiate a refund
plant
Reason for return:
Plant loss - Refund for the degree of plant loss.
Non-return reason:
Inconsistent with product pictures (because the pictures are usually taken when the plant states of this variety are in the best condition, the plant state will be based on the ambient temperature, light, soil, humidity, season, and some products enter the dormant period. Changes by multiple factors)
We only ensure that the varieties are consistent with the varieties you purchased individually.
animal
Reason for return:
A bear with a death or serious health problem occurs. Please contact us within 6 hours of receiving the animal on time and provide corresponding photos and videos.
Non-return reason:
The product does not match the picture, the product is not properly kept, or the product is not received at the agreed time.
For some products, we will send 1-2 more pieces when shipping. The purpose of this is only to prevent loss and is not within the scope of refund.
If your refund request is approved, we will initiate the refund to your original payment method within 1 day. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.