privacy policy

Privacy Policy

Introduction AtGreenFlow, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This privacy policy outlines how we collect, use and protect your personal data in accordance with Hong Kong's Personal Data (Privacy) Ordinance (PDPO).

Information we collect

We may collect the following types of personal data:

• Contact information: name, email address, phone number, and shipping address.
• Payment information: credit card details and billing address.
• Order Information: Details of products purchased, including plants and pet supplies.
• Usage Data: Information about your use of our website, including IP address and browsing behavior.

Purpose of data collection

The purposes for which we collect your personal data include:

• Process and fulfill your order.
• To communicate with you regarding orders or inquiries.
• Use user feedback to improve our website and services.
• Send promotional materials and updates about our products if you have opted in to receive such communications.

Data security measures

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or destruction. These measures include:

• Encrypt sensitive data during transmission.
• Implement access controls to limit access to data to authorized personnel.
• Our security protocols are regularly updated to address emerging threats.

Share your information

We will not sell or lease your personal information to third parties. However, we may share your data with:

• Service providers who assist us in processing payments and delivering products.

• With relevant agencies when required by law or to protect our rights.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request the correction of any inaccurate or incomplete data.
• Withdraw your consent for us to process your data at any time (subject to legal obligations).

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on the Site.